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Marble is building the authorization layer for accessing regulated data across health, legal, and other industries. SettLiT, Marble's US legal-market platform, provides digital health intelligence for personal injury and mass-tort law firms, enabling fast, compliant access to health and claims data. This role owns the high-touch, exception-case data delivery work: requests where providers have stopped responding, invoices that can't be reconciled, digital requests failing for unknown reasons, and expedited projects requiring rapid turnaround.
You will be the primary point of contact for resolving complex data delivery issues, working directly with law firm clients, healthcare providers, and Marble's digital network partners. You'll diagnose root causes, implement solutions, and feed insights back to Product and Development teams to prevent recurring problems. This is a front-line operations role that bridges customer needs with internal platform capabilities.
You will report to the Group Manager on the Fulfillment team and collaborate with a small, focused operations group. The role requires strong problem-solving, cross-functional communication, and the ability to manage ambiguity in a regulated, compliance-heavy environment. You'll gain deep visibility into how health data flows through the platform and become a key advocate for customer and operational needs within the organization.
