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CreatorIQ is seeking a Senior Customer Success Partner to serve as a strategic advisor to a portfolio of high-value enterprise customers. You will guide customers in aligning their influencer marketing goals with CreatorIQ's platform capabilities, driving long-term adoption and program success.
In this role, you'll build trusted, multi-threaded relationships with key stakeholders—both virtually and in person—serving as a proactive partner throughout the customer lifecycle. You'll be measured on gross retention, platform adoption, and customer health metrics.
Key responsibilities include:
- Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals
- Build strong relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements
- Drive platform adoption by analyzing customer engagement data, identifying risks and opportunities, and helping customers unlock the value of CreatorIQ's self-service tools
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with customer objectives
- Collaborate with Implementation, Services, Product Support, and Strategic Insights teams to ensure successful onboarding and adoption
- Work closely with Account Executives to develop joint account plans identifying goals, risks, and expansion opportunities
- Act as the customer's internal advocate, channeling product feedback into the organization to inform roadmap decisions
- Maintain comprehensive account documentation including success plans, meeting notes, risk flags, and adoption data
CreatorIQ is the AI-native operating system for creator-led growth, trusted by over 1,300 global brands and agencies including Google, LVMH, Nestlé, and Sephora. The company is headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. CreatorIQ has been named a Fastest-Growing Company on the Deloitte Technology Fast 500 for four years and is recognized as a Leader by Forrester and G2.
The company operates a flexible work model combining in-person and remote work. Benefits include 15 days vacation, floating and set holidays, wellness allowance, paid parental leave, comprehensive health insurance (medical, dental, vision, life, disability), 401(k) plan, and work-from-home stipend.
REQUIREMENTS:
- 5+ years of experience in a strategic customer-facing role, ideally in influencer marketing for an agency, brand, or technology company
- Experience managing and supporting Fortune 500 brands with deep understanding of enterprise-level needs and expectations
- Proven success managing toward business KPIs and customer advocacy metrics
- Skilled in navigating complex organizations and building relationships across multiple levels
- Strong problem-solving abilities and customer-centric mindset
- Ability to build trusted relationships and act as a strategic advisor
- Curious learner with passion for new tools, trends, and marketing strategies
- Balances strategic thinking with day-to-day execution and follow-through
- Composed and adaptable in fast-paced environments
- Experienced in using customer data to identify risk and recommend strategies
- Highly organized and proactive in managing a portfolio of enterprise accounts
- Confident leading structured engagements such as success planning sessions and business reviews
- Collaborative and comfortable working cross-functionally
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
- Passionate about influencer marketing, creator content, and social media measurement
