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LSP44 is an AI-native agent and API infrastructure company serving logistics service providers (3PLs, freight forwarders, brokers). Built on over a decade of logistics data and carrier networks (280,000+ carriers, 1.5 billion shipments, 706 million daily carrier events), LSP44 provides AI agents, carrier infrastructure, and developer capabilities to embed intelligence into LSP workflows. The company is the original infrastructure project44 built since 2014, already serving nine of the world's ten largest logistics providers, and launched profitable from day one.
In this role, you will own a base of tech-touch customers and create a comprehensive customer lifecycle journey for this segment. As one of the first product specialists in this relatively new function, you'll help develop and shape the strategy. You will research, plan, coordinate, and execute tech-touch customer success service programs focused on onboarding, engagement, renewal, and expansion. Using usage data and customer insights, you'll craft segmented engagement approaches and self-guided solutions tailored to tech-touch customers.
You'll optimize consumption and adoption metrics, monitor performance, and continuously improve. Your responsibilities include creating targeted yet scalable customer success initiatives through health scores, usage triggers, and personalized communications. You'll collaborate cross-functionally with Product and carrier-facing teams, contribute to product feedback processes, and advocate for customer priorities. The role requires managing North American customers with shift hours 4:00 PM – 1:00 AM IST.
Required: 5+ years in Customer Success Tech Touch, Product Specialist, or Project Management roles in SaaS companies. Preferred: supply chain or logistics domain experience, proficiency with data analysis and customer success platforms, strong communication skills, and ability to work independently while managing multiple priorities.
