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Salary: USD 100,000 - 150,000 / annual
Attentive is an AI-powered marketing platform that unifies SMS, RCS, email, and push notifications to deliver personalized customer experiences at scale. The company partners with 8,000+ customers across 70+ industries, including major brands like Crate and Barrel, Urban Outfitters, and Carter's, and has been recognized by Deloitte (Fast 500), Forbes (Cloud 100), and LinkedIn as a top startup.
You will lead customer strategy for a portfolio of strategic accounts, serving as the primary strategic advisor and relationship owner. Your responsibilities include building and maintaining strategic success plans with clear business goals, success measures, and milestones; advising customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention; coordinating internal teams (Account Management, Services, product, technical) around customer priorities; developing relationships with executive sponsors and technical stakeholders; leading business reviews that connect performance to business outcomes; translating program performance into actionable recommendations and testing priorities; maintaining accurate revenue and renewal forecasts; identifying and mitigating risks early; identifying expansion opportunities through unmet customer needs; and helping customers build sustainable practices.
You will represent Attentive in onsite meetings, business reviews, and strategic customer conversations. The role offers autonomy to lead complex accounts, exercise judgment, and build trusted relationships with C-suite and operational teams. You'll work across the customer lifecycle, translating customer feedback into product requirements and sharing effective approaches with your team.
Attentive has distributed offices in New York City, San Francisco, London, and Sydney, with a global workforce.
REQUIREMENTS:
- 5+ years of experience in Customer Success or Account Management, ideally in marketing technology or SaaS, with demonstrated success managing complex enterprise customers
- Strong understanding of lifecycle marketing and growth/retention strategies, with depth in SMS or email and ability to advise across channels
- Experience collaborating with commercial, Services, product, and technical teams to translate customer needs into coordinated solutions and measurable outcomes
- Strong analytical and commercial judgment: ability to interpret performance data, ask thoughtful questions about measurement, and turn insights into actionable recommendations
- Ability to influence stakeholders, navigate ambiguity and competing priorities, and independently drive complex account plans forward
- Clear, confident communication with executive and operational audiences; strong organization and consistent follow-through
- Experience using Salesforce or comparable CRM, customer success platforms, and reporting tools to maintain account plans, forecasts, and risk visibility
- Curiosity about emerging marketing technology and AI-powered customer experiences, with ability to learn new capabilities and assess relevance to customer goals
