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Salary: USD 180,000 - 220,000 / annual
Retell AI is a voice AI platform that replaces traditional call centers with intelligent AI agents. The company has scaled to $80M ARR with 50 employees, backed by Y Combinator and valued at over $1.5B. Retell has been recognized as the #1 Best Place to Work in the Bay Area, #3 Fastest-Growing Software Company (G2 2026), and Best Agentic AI Software (G2 2026).
You will own a book of enterprise accounts from launch through renewal and expansion. This is a post-sales role focused on net revenue retention and account growth. Your responsibilities include:
- Own the post-launch relationship with enterprise buyers and program owners, from first production call through renewal
- Grow consumption across your book: expand from pilot to production, one use case to many, one department to the entire organization
- Own the renewal process: forecast, negotiate, close, and identify upsell opportunities
- Convert usage data into business cases that customers can use internally to justify expansion
- Identify blockers and bring them back to Product and Engineering with revenue context attached
The role is based in Redwood City, California, onsite. Relocation support is provided. Retell is open to sponsoring work authorization for qualified candidates.
REQUIREMENTS:
Must have:
- 2+ years in Account Management, Customer Success Management, or another post-sales role where you personally owned a renewal or expansion number at a B2B software company
- A track record you can walk through: a specific account, what it was worth when you got it, what it was worth when you left it, and what you did
- Comfort with usage data: ability to read an adoption dashboard and build a commercial argument from it
- Ability to hold an executive conversation and a hard commercial one in the same meeting
Nice to have:
- Experience with consumption-based or usage-based pricing
- Experience with AI, LLMs, or Voice AI
- Startup experience
- Technical fluency: ability to discuss APIs, integrations, and deployment concepts with a customer's engineering team
