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Salary: USD 108,000 - 144,000 / annual
Datadog is seeking a Manager of Customer Success to lead and develop a team of Customer Success Managers (CSMs). This role is central to driving customer retention and expansion at scale, with direct impact on revenue growth and customer satisfaction.
You will hire and coach CSMs to excellence, serving as an advisor and role model for exemplary customer service. Key responsibilities include:
• Drive and influence the full renewal and expansion sales cycle, negotiating contract terms and overcoming pricing objections
• Serve as a regional/segment owner and escalation point for complex customer matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally with product, sales, and other teams to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to build and maintain high-performance teams
• Balance autonomy with effective upward communication and strategic alignment
Datadog values office culture and operates as a hybrid workplace to support work-life harmony. The company offers best-in-class onboarding, sales training (MEDDIC and Command of the Message), professional development, stock equity (RSU), and comprehensive benefits including healthcare, dental, parental planning, mental health support, 401(k) with match, paid time off, and fitness reimbursements.
REQUIREMENTS:
• 6+ years of experience in Customer Success or Account Management (preferred); minimum 3 years in SaaS
• 3+ years leading a high-performing team of Customer Success Managers
• Proven track record negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
• Familiarity with B2B tech or subscription-based software space
• Comfortable in fast-paced, scaling environments
• Fluency in Spanish (required)
