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MarqVision is an AI-powered brand integrity platform protecting companies across 1,500+ platforms in 115+ countries. Backed by SoftBank, Y Combinator, DST Global Partners, and Salesforce Ventures, the company has been recognized with an LVMH Innovation Award and named to the Inc. 5000 list of America's fastest-growing private companies in 2025.
As a Senior Customer Success Manager on the APAC team based in Seoul, you will own the full lifecycle of MarqVision's global accounts across the region, managing multinational brands whose stakeholders sit in APAC markets outside Korea and Japan. You will report to the APAC Customer Success Team Lead and serve as the trusted partner and single point of accountability for your portfolio, from onboarding through renewal and expansion.
Key responsibilities include:
- Own the full lifecycle of global APAC accounts, from onboarding, training, and business reviews through feature adoption, renewals, and expansion
- Build relationships at every level of customer organizations, including executive sponsors, to understand business priorities and cultivate internal champions
- Monitor account health, identify risk early, and execute mitigation plans, escalating internally when strategic value warrants it
- Drive adoption across MarqVision's full offering: platform, MarqLaw legal services, and marketplace partnerships
- Identify upsell and expansion opportunities and shape engagement strategy in partnership with Sales
- Define timelines, milestones, and success criteria for customer initiatives and see them through to completion
- Partner with Sales, Operations, Product, Engineering, MarqLaw, and Partnerships to turn customer requests into action and strategize account growth
You will be the connective tissue between accounts and internal teams, ensuring customers get full value from enforcement services and marketplace programs. This is a high-ownership role on a small, fast-growing pod within the APAC Customer Success team, with a direct line to Product, Sales, and leadership. All customer conversations run in English, with customers across Singapore, Hong Kong, Greater China, Southeast Asia, and beyond.
The role offers flexible work arrangements (8-10 AM start times and 2 days remote per week), stock options, regular health checkups, in-office English conversation training, meal and transportation support, team building activities, and office amenities.
REQUIREMENTS:
- Native or near-native fluency in English, written and verbal (role runs entirely in English with APAC customers)
- Business-level Korean for day-to-day collaboration in Seoul office
- 5+ years of Customer Success and/or Account Management experience in SaaS, with demonstrated success managing enterprise or multinational accounts
- Proven track record owning renewals and expansions, including multi-stakeholder, multi-year relationships
- Cross-cultural fluency: comfortable building trust with stakeholders across APAC markets and navigating norms of large global organizations
- Strategic thinking to grow partnership value across matrixed customer organizations, plus ability to speak credibly about platform usage, legal enforcement, and marketplace topics
- Excellent customer-facing skills: training, coaching, executive-level discussion management, conflict resolution, and explaining complex concepts simply
- Self-starter with strong business and technical acumen and genuine willingness to go the extra mile
BONUS SIGNALS:
- Business fluency in Mandarin Chinese or another APAC language
- Familiarity with brand protection, IP enforcement, legal tech, or marketplace enforcement programs (e.g., Amazon Brand Registry, Alibaba)
- Background in data analytics or strategic consulting, or prior experience working alongside legal or compliance teams in a customer-facing role
