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n8n is an open workflow orchestration platform built for the AI era, enabling technical teams to automate faster with the freedom of code and speed of no-code. The company has grown to 260+ employees across Europe and the US since 2019, backed by top investors including Sequoia and SAP, with a $5.2bn valuation, 650K+ active developers, and 190K+ GitHub stars.
As a Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for n8n's most strategic enterprise customers. You will own a deliberately small book of business, going deep with each account to learn their business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI.
You will own retention and expansion targets, running a tight operating cadence of kickoffs, success plans, health checks, QBRs, and renewals while proactively managing risk and escalations. You will act as the primary post-sales partner across onboarding, adoption, and renewal. You will build account strategies and establish a footprint across customer organizations, from IT and engineering teams to senior business and executive stakeholders. You will lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes. You will drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value. You will run a strong operating cadence using usage and health data to proactively spot risks and manage escalations. You will quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact. You will partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience. You will provide structured, actionable customer feedback to Product and Engineering, and share learnings with the wider CS team.
REQUIREMENTS:
- German native speaker with fluent business English; based in Europe (Germany ideal; willing to travel to customers)
- Senior enterprise customer success experience owning a small, strategic book of enterprise SaaS customers, running kickoffs, onboardings, and QBRs end-to-end
- Revenue ownership: carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growth
- Technical acumen: lean toward the technical end of the CSM spectrum, confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), know when to bring in Support
- DACH enterprise experience: worked with large German-speaking enterprises (e.g., automotive, manufacturing, retail)
- Commercial acumen and value mindset: translate product usage into measurable outcomes, ROI, and executive-ready business cases
- Account strategy and operational rigor: build account plans, clear operating cadence, and footprint across large organizations, keeping stakeholders aligned
- Senior stakeholder management: communicate crisply with both builders and executives, known for building durable, high-trust relationships
- Builder mindset: enjoy taking ownership and making an impact in fast-changing environments
Nice-to-haves: automation and AI curiosity; familiarity with n8n or similar workflow automation/integration platforms; startup/scale-up experience; technical or STEM education; multi-region experience with global enterprise accounts across EMEA/US time zones.
