SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Culture Amp is the world's leading employee experience platform, serving 25 million employees across 6,000+ companies. The company revolutionizes how organizations approach employee engagement, performance management, and team development through people science and comprehensive employee data.
You will own a strategic book of Enterprise customers (1,000+ employees) across the French and CEMEA regions, serving as their primary strategic advisor throughout the full customer lifecycle. This hybrid role sits at the intersection of Customer Success and Renewals, combining account management with renewal leadership.
Key responsibilities include:
- Owning Enterprise customer relationships and serving as strategic advisor to executive teams (CPOs, Heads of People, Org Development)
- Driving product adoption, retention, and business outcomes across your customer portfolio
- Facilitating critical customer journey touchpoints: Partnership Kick-Offs, Feedback Strategy Reviews, Business Reviews, and enablement sessions
- Developing and executing strategic renewal plans, proactively identifying and mitigating renewal risks
- Leading complex contract negotiations end-to-end, partnering with legal and finance on terms, pricing, and compliance
- Identifying upsell and cross-sell opportunities at renewal in collaboration with Account Executives
- Providing customer feedback to Product and Engineering teams
- Contributing to continuous improvement of Enterprise CX playbooks and renewal processes
- Serving as a regional thought leader on renewal and customer success best practices
You'll work closely with Account Managers, People Scientists, Product, and Support teams to deliver a seamless customer experience. After 3 months, you'll have taken full ownership of your Enterprise customer book, facilitated key customer touchpoints, built fluency in Culture Amp's platform and renewal processes, and established crucial internal relationships.
REQUIREMENTS:
- 3-5+ years of experience in Customer Success, Renewals, or Account Management in a SaaS or Enterprise software environment
- Background in customer-facing SaaS or first-hand HR/People & Culture experience
- Proven track record of meeting or exceeding retention and revenue goals, including managing complex, million-dollar-plus contract renewals
- Deep understanding of SaaS metrics (ARR, GRR, NRR) and financial concepts (ROI, TCO)
- Strong mentorship and coaching capabilities with collaborative, learn-it-all approach
- Proficiency in CRM and Customer Success platforms (Salesforce and Vitally preferred), plus Zoom, Slack, and G-Suite
- Native French-speaker in addition to English (required)
- Native Arabic speaker is beneficial but not essential
- Ability to work from London office an average of 2 days per week
