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At remberg, you'll help keep the world running by supporting maintenance teams with modern, agentic maintenance software. The company serves 300+ industrial clients including Remondis, Würth, Edeka, and Rotkäppchen, and is backed by founders from Celonis, Dash0, UiPath, Personio, and Forto, plus leading investors like Earlybird and Speedinvest.
As a Senior Customer Success Manager, you will own the holistic enablement and consulting of customers, ensuring they maximize value from remberg's platform. You'll manage customers throughout their entire lifecycle, building long-term relationships based on trust and delivering outcomes that fuel growth.
Key responsibilities include:
- Customer lifecycle management: Build and maintain long-term customer relationships
- Onboarding & enablement: Help new customers get started and leverage the platform's full potential
- Growth & upselling: Identify expansion opportunities and collaborate with Sales to realize them
- Customer advocacy: Represent customer needs in product development and cross-functional collaboration
- Process improvement: Continuously enhance Customer Success operations and workflows
The role is hybrid, based in Munich's office near the main train station, with 3 days/week in-office and flexibility to work remotely up to 3 months per year.
Qualifications:
- 3+ years of proven experience in strategy/process consulting, Customer Success, Account Management, or similar roles, ideally in B2B software or manufacturing
- Strong business acumen and customer focus; deep understanding of customer motivations and business drivers
- Excellent customer engagement and communication skills with a goal-oriented mindset and assertiveness
- Experience designing and delivering impactful workshops and training sessions
- Analytical and problem-solving abilities with technical affinity, structured thinking, and composure under pressure
- Fluency in German (C2) and English (C1), both written and spoken
