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Filigran, founded in October 2022, is a fast-growing cybersecurity company trusted by over 6,000 public and private organizations worldwide. The company develops innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture, increasingly powered by AI.
You will join the Customer Success Team as a Senior Customer Success Manager serving EMEA customers. Based in the UK and working remotely, you will play a key role in ensuring customer success and satisfaction throughout their journey with Filigran. You will act as a trusted advisor, collaborating closely with support, sales, and product teams to align technical delivery with business goals.
Key responsibilities include:
- Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in EMEA
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve and escalate customer issues quickly and effectively
- Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery
- Collect and share customer feedback internally to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
- Occasional travel to meet with customers and attend company events
You will report to the Manager of Customer Success EMEA and work closely with Customer Support Engineers, Customer Platform Architect, Sales, Product, and Engineering teams.
The company is fully remote and values a fast-paced, async-first culture. Filigran is committed to building a diverse, inclusive team grounded in CORE values of Cohesion, Openness, Responsibility, and Equity. The company offers competitive pay with equity, remote-first flexibility, choice of equipment, and twice-yearly in-person regional and global offsites.
REQUIREMENTS:
- 5+ years of experience in Customer Success, Account Management, or similar client-facing role in the cybersecurity sector, especially in Threat Intelligence or Exposure Validation
- Experience supporting national and regional customers
- Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)
- Comfortable working in a fast-paced environment where priorities evolve; ability to adapt quickly while maintaining high quality
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
- Fluency in English
