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mineos is building autonomous, continuous AI governance solutions aligned with how modern businesses operate, focusing on privacy and AI governance. We're seeking a Senior Customer Success Manager to drive customer outcomes and retention in our B2B SaaS environment.
You will own the customer success strategy for assigned accounts, proactively identifying challenges and delivering effective solutions. Your responsibilities include:
- Managing and nurturing relationships with key B2B SaaS customers
- Ensuring customers achieve their desired outcomes and ROI from our platform
- Identifying upsell and expansion opportunities within existing accounts
- Collaborating with product, engineering, and sales teams to address customer needs
- Conducting regular business reviews and strategic planning sessions
- Developing and implementing customer success playbooks and best practices
- Serving as the primary point of contact for customer escalations and strategic initiatives
You bring 3+ years of experience in customer success, support, or technical account management within B2B SaaS companies. You are methodical, detail-oriented, and passionate about technology. You thrive in dynamic, fast-paced environments and excel at cross-functional collaboration with global teams. Strong communication skills and the ability to translate customer needs into actionable insights are essential.
Native English speaker required. Monday-Friday schedule with flexibility to accommodate customer working hours across time zones.
