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BVNK is a stablecoin-powered financial stack for enterprises, now part of Mastercard. The company enables businesses to build financial products, unlock new markets, and move money across 130+ countries with 40+ licenses for fiat and digital assets globally. Processing billions annually, BVNK empowers enterprises to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration. Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, BVNK delivers infrastructure for global money movement.
The Customer Success Team sits at the heart of BVNK, creating the link between customers and the company. As a Senior Customer Success Manager, you will manage a portfolio of banking, crypto, payments, or FX accounts, developing relationships, managing stakeholders, and identifying advocates. You will coordinate swift onboarding, implementation, and go-live experiences for new customers in collaboration with New Business Sales. Key responsibilities include identifying and tracking adoption and growth opportunities within existing clients, organizing monthly/quarterly reviews to minimize friction and churn risk, and working with Account Managers to identify upsell and renewal opportunities.
You will represent the customer internally as a stakeholder for product, marketing, and other teams to ensure customers remain central to company decisions. You will work with the marketing department to ensure timely and targeted client communication, anticipate customer requirements and challenges, and act on data-driven insights and strategic knowledge. You will help identify patterns for success and best practices within your portfolio to improve processes and prioritize activities.
BVNK offers hybrid working with flexible hours, competitive salary, flexible holiday policies, opportunities to travel to offices worldwide, and an open, creative environment where you can help define the company's future culture and opportunity sets.
**Requirements:**
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar
- Experience supporting Banking, Crypto, and/or Payments customers
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Analytical mindset with the ability to derive insights from data
- Familiarity with CRM software and tools
- Knowledge of Payments is a plus
