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Cyera is a leading data security platform purpose-built for the cloud era, trusted by security teams at Fortune 1000 companies globally. The company is reinventing how businesses secure data, enable agile collaboration, and pursue new business opportunities.
You will serve as a Senior Customer Success Engineer, playing a key role in optimizing customer utilization and return on investment in the Cyera platform. This is a hybrid role based in London with 25-50% annual travel to engage directly with clients.
Key responsibilities include:
- Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise
- Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives
- Drive customer adoption through effective onboarding and training processes
- Gain deep understanding of customers' requirements, challenges, and business outcomes, designing customized use cases aligned with their goals
- Proactively ensure customers realize full value and maximize ROI by driving sustained platform adoption
- Act as leader for ongoing engagement and expansion, helping customers achieve business and technology objectives
- Identify and resolve obstacles impeding customer success, collaborating with peers
- Advocate for customer voice and feedback, influencing Cyera's roadmap and product development
- Utilize self-paced training resources to support customer education
- Troubleshoot and resolve technical issues impacting customers
- Monitor and report on customer health and usage indicators
- Collaborate with customers to develop joint success plans
- Document and share best practices internally and externally
- Mentor team members and assist in their professional development
- Participate in interview process for team hiring
- Conduct Quarterly Business Reviews with customers, evaluating progress and identifying improvement areas
REQUIREMENTS: The posting does not explicitly state years of experience, required certifications, or educational qualifications. However, the role requires demonstrated expertise in data security platforms, strong technical knowledge, customer-facing consulting skills, and the ability to mentor others.
