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Cyera is hiring a Senior Customer Success Engineer to drive customer adoption, retention, and expansion of its AI trust and data security platform. The role is based in the Northeast US with 25-50% annual travel to customer sites.
You will serve as the primary technical expert and trusted advisor for enterprise customers, guiding them from onboarding through ongoing optimization. Key responsibilities include:
• Delivering expert technical guidance on the Cyera platform, acting as the primary point of contact for customer technical questions and strategic initiatives
• Designing and implementing customized use cases aligned with each customer's business objectives through a consultative approach
• Leading customer onboarding, training, and enablement to ensure rapid time-to-value and platform adoption
• Proactively monitoring customer health metrics, usage patterns, and ROI realization; identifying and removing adoption blockers
• Conducting Quarterly Business Reviews to assess progress, celebrate wins, and identify expansion opportunities
• Developing joint success plans with customers to align on goals and measure outcomes
• Troubleshooting technical issues and collaborating cross-functionally with product, engineering, and support teams to resolve them
• Advocating for customer feedback and requirements, influencing Cyera's product roadmap and development priorities
• Mentoring junior team members and participating in hiring to build a strong customer success organization
• Documenting and sharing best practices internally and externally to drive continuous improvement
This is a high-impact role ideal for someone with deep technical expertise, strong customer communication skills, and a passion for helping enterprises adopt AI securely.
