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GitLab is seeking a Senior Customer Success Engineer to support customers across the Asia-Pacific region, with a primary focus on Japan. You will serve as a trusted technical advisor, partnering with customers to help them achieve measurable value from GitLab through hands-on technical guidance, proactive enablement, and strategic consultancy.
In this role, you will provide on-demand technical consultancy and solution guidance via video calls and written channels, helping customers solve day-to-day issues and design GitLab solutions for their DevSecOps workflows. You'll drive product adoption and measurable customer value across APJ accounts to support renewals and expansion. Your responsibilities include delivering technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.
You will partner closely with Account Executives and Renewals Managers to align technical recommendations with customer objectives and account plans that support retention and growth. You'll plan and lead customer workshops, demos, and enablement sessions that help teams adopt GitLab confidently and drive measurable adoption and value. Additionally, you'll maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns.
A key part of your impact will be contributing to scalable enablement by improving documentation, sharing knowledge through internal and external channels (tutorials, technical content), and mentoring team members and customers to build technical competency. You'll manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to keep implementations on track.
GitLab is the intelligent orchestration platform for DevSecOps, trusted by more than 50 million registered users and over 50% of the Fortune 100. The company embraces AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows.
REQUIREMENTS:
- Experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers adopt technical solutions successfully
- Familiarity with DevSecOps workflows and related practices across source code management, CI/CD, security, and Agile planning, with ability to grow breadth over time
- Hands-on technical background in software development, systems engineering, or similar technical environments, or equivalent practical experience
- Strong communication and collaboration skills, including ability to explain complex technical topics clearly and work effectively with customers, account teams, and cross-functional partners
- Ability to lead or support workshops, demos, and enablement sessions that build confidence and drive adoption
- Ability to manage multiple priorities in a remote, asynchronous environment while communicating status, risks, and next steps clearly
- Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels
- Must be based in Japan with full working rights in Japan
- Must be fluent in Japanese and English
