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Salary: USD 131,900 - 337,700 / annual
Veeam Software, the Data and AI Trust Company, is seeking a Senior Customer Success Engineer to drive long-term customer outcomes on the Securiti Data Command Center platform. You will be the primary technical owner for assigned accounts, combining soft skills with deep technical expertise in Data Security Posture Management (DSPM), Privacy, Data Security, and AI Governance.
Key Responsibilities:
- Lead customer onboarding, account setup, and stakeholder orientation; facilitate adoption and optimization of the platform
- Identify expansion opportunities by analyzing platform usage, conducting success planning sessions, and aligning business outcomes with product adoption
- Conduct technical assessments and recommend solutions across DSPM, Privacy, Data Security, and AI Governance offerings
- Perform quarterly technical health checks, assess data security and AI governance posture, and deliver value and adoption reviews
- Monitor churn signals early, define mitigation plans, and partner on renewal strategy with actionable technical insights
- Build business cases, define value realization metrics, articulate expansion opportunities, and schedule checkpoint reviews with stakeholders
- Engage C-level stakeholders (CISO, CIO, Chief Privacy Officer, Data Leadership) with clear risk assessments, status updates, and optimization recommendations
You will work collaboratively across customer success, sales, and product teams to maximize customer value and drive retention and expansion revenue. The role requires strong communication skills, technical acumen, and the ability to translate complex security and governance concepts into business outcomes.
Requirements:
- Solid technical understanding of Securiti AI solutions and the Data Command Center platform
- Deep expertise in DSPM, Privacy, Data Security, and AI Governance domains
- Demonstrated ability to conduct technical assessments and recommend enterprise-scale solutions
- Strong organizational and communication skills; ability to articulate technical concepts to executive stakeholders
- Experience identifying and mitigating churn risk; track record of driving customer expansion and upsell
- Collaborative mindset with ability to work across cross-functional teams
- Experience in customer success, solutions engineering, or similar customer-facing technical roles preferred
