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Veeam Software, the Data and AI Trust Company, is seeking a Senior Customer Success Engineer to drive long-term customer outcomes across the Veeam Data Platform. This is a mid-level technical role combining customer success, technical consulting, and account management expertise.
You will serve as the primary technical owner for 5–50 Enterprise and Commercial-Named accounts (typically $100K+ ARR), operating under a long-term account assignment model. Your responsibilities include:
• Account Setup & Onboarding: Configure customer accounts, customize backup policies and storage configurations, facilitate smooth onboarding, orient stakeholders to admin portals, and introduce support channels.
• Migration & Adoption Strategy: Identify migration opportunities, analyze customer environments and usage patterns, conduct success planning sessions, and align business outcomes with product adoption roadmaps.
• Technical Assessments & Planning: Conduct assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform.
• Disaster Recovery & Resilience: Run recovery simulations, apply the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture, and deliver quarterly resilience reports with measurable customer value.
• Churn Prevention & Renewal: Monitor signals to detect churn risk early, define mitigation plans, and partner with Sales and CS leadership on renewal strategy with actionable technical insights.
• Business Case Development: Build business cases, define total cost of ownership (TCO), articulate value propositions for expansion, and schedule checkpoint reviews with stakeholders.
• Executive Engagement: Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Cross-Functional Collaboration: Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. Influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.
You'll combine soft skills (collaboration, communication, stakeholder management) with deep technical expertise in data backup, recovery, and resilience. The role requires translating business outcomes into technical adoption roadmaps and synthesizing technical, business, and risk signals into clear recommendations for executive audiences.
REQUIREMENTS:
• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager)
• Advanced level of English (Spanish, German, or French a plus)
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus
• VMCE certification required (may be completed post-hire within an agreed timeframe)
• Preferred certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
• Executive stakeholder engagement skills (CISO/CIO level)
• Excellent communication, cross-functional collaboration, and stakeholder management skills
