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Salary: USD 130,000 - 163,000 / annual
Sysdig is seeking a Senior Customer Solutions Engineer to own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers. You will build trust across technical and C-suite stakeholders, collaborating on deployments, architecture, and operational best practices.
Key responsibilities include:
- Owning executive-level relationships and strategic customer engagement across a portfolio of enterprise accounts
- Collaborating with customer teams on Sysdig deployments, architecture, and operational best practices
- Driving alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
- Leading Customer Business Reviews (CBRs) and ongoing strategic touchpoints with technical and non-technical stakeholders
- Developing deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
- Leading and contributing to hands-on workshops that help customers unlock full value from the Sysdig platform
- Supporting Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
- Identifying and mitigating account risk early through health monitoring, technical diagnostics, and stakeholder alignment
- Advocating for customer requirements and partnering with Product and Engineering on roadmap initiatives
- Partnering with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
- Mentoring junior CSMs/CSEs and contributing to best practices, process improvements, and internal enablement
Sysdig created Falco, the open standard for cloud threat detection, and leads the cloud security market with runtime insights, open innovation, and agentic AI. The company is trusted by over 60% of the Fortune 500 and has been recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years.
REQUIREMENTS:
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
- Proven experience managing enterprise customer relationships and navigating complex organizations
- Hands-on experience installing and troubleshooting solutions on Kubernetes; experience with container-based solutions
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
- Experience with scripting and API integration to support and troubleshoot technical solutions
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements
- Strong business acumen and ability to translate technical capabilities into business impact for both engineers and executives
- Experience managing issues, performing root cause analysis, and driving resolution
- Excellent communication, presentation, and stakeholder-management skills
- Background in cybersecurity or DevSecOps is a strong plus
PREFERRED QUALIFICATIONS:
- One or more of CKAD / CKA / CKS certifications
- Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
- Experience working with Sysdig and/or Falco
- Strategic, consultative, customer-first mindset with ability to influence senior stakeholders
- Self-motivated, proactive, and adaptable in fast-paced environments
- Strong empathy, patience, and genuine passion for working with customers
- Curiosity and comfort operating across both technical and business domains
