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Cloudflare is seeking a Senior Customer Engineer for the South China region (based in Beijing) to drive technical go-to-market strategy and own the full customer lifecycle from discovery through long-term adoption and expansion.
In this role, you will operate as a quota-carrying technologist within the GTM organization, reporting to the Regional Customer Engineering Leader. Unlike traditional handoff models, you will maintain continuous technical relationships with customers throughout their journey, leveraging AI-augmented workflows to eliminate administrative overhead and focus on high-value architectural design and measurable business outcomes.
Key responsibilities include:
- Leading technical discovery and building bespoke architectures with Account Executives; delivering compelling product demonstrations and Proof of Concepts across Cloudflare's Security, Networking, Zero Trust, and Developer Platforms
- Acting as a trusted technical advisor throughout the entire customer lifecycle, maintaining deep relationships with key stakeholders from onboarding through maturity, renewal, and expansion
- Owning the long-term technical relationship and ensuring continuous alignment between customer business goals and product roadmap
- Carrying a variable quota tied to new business acquisition and account growth; driving deep platform adoption, revenue retention, and identifying cross-sell/up-sell opportunities based on usage data
- Leading technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives
- Leveraging AI agents and internal platforms to automate routine tasks such as RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring
Cloudflare's mission is to help build a better Internet. The company operates one of the world's largest networks powering millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without requiring hardware installation, software changes, or code modifications.
REQUIREMENTS:
Minimum Qualifications:
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer
- Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
- Proven track record in a quota-carrying or revenue-aligned environment with strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
- Exceptional presentation and stakeholder management skills; ability to bridge deep technical implementation details with high-level C-suite business strategy
Strongly Preferred Qualifications:
- Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway
- Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures
- Proficiency in Python, JavaScript, or similar languages for writing custom integration scripts, API connectors, and edge computing functions
