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Mixpanel is a leading product intelligence and analytics platform trusted by over 29,000 companies. The Customer Engineering team serves as analytics consultants who embed within enterprise customer teams to drive business outcomes and serve as the technical counterpart to Sales.
In this Senior Customer Engineer role for LATAM, you will partner with Account Executives, Customer Value Architects, Product, Engineering, and Support to roll out self-serve analytics within customer organizations, manage change, execute technical projects, and drive ROI on Mixpanel investments.
Your first month will focus on becoming a Mixpanel expert through shadowing customer calls and demos with current Customer Engineers and Account Executives. Within three months, you'll lead technical qualification for customer use cases, deliver customized demos to prospects and existing customers, and work directly with prospect leadership to understand business challenges solvable through analytics.
Key responsibilities include:
- Serve as a trusted technical advisor for prospects on data architecture, governance, instrumentation, and business outcomes
- Communicate effectively at all organizational levels to earn trust and influence buying decisions
- Bridge the technical-business gap by working with senior stakeholders to define and ensure successful proof-of-concept execution
- Leverage Mixpanel expertise to impart best practices throughout projects
- Partner with Account Executives to drive revenue growth as the key technical contact
- Collaborate with post-sales teams to ensure pre-sales value propositions translate to tangible results
- Develop relationships and uncover needs of key technical stakeholders in your assigned book of business
- Collect and share prospect feedback with the Product team
Requirements:
- Fluency in business and conversational Spanish and English
- Ability to communicate with stakeholders at all levels—from developers discussing APIs to CIOs discussing organizational efficiency
- Demonstrated track record of qualifying and selling technical solutions to executive stakeholders
- 6+ years of experience in Software-as-a-Service Sales Engineering or related role
- Experience in data querying, modeling, and transformation using SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools
- Familiarity with databases and cloud data warehouses (Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks)
- Successful record in sales engineering, consulting, or technical project management
- Excellent written, analytical, communication, and presentation skills
- Strong process and project delivery discipline
- Proficiency with AI tools such as Claude, Claude Code, Gemini
- Ability to travel as needed
Bonus experience includes value engineering frameworks, product-led growth (PLG) environments, and background in high-growth SaaS (Series B–E or beyond).
