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Horizon3.ai is a fast-growing cybersecurity company building NodeZero, an autonomous penetration testing platform that helps organizations proactively identify and fix exploitable attack vectors. The platform is used by ITOps/SecOps teams, consulting pentesters, MSSPs, and MSPs across organizations of all sizes, from educational institutions to Global 100 enterprises.
As Senior Customer Enablement Manager, you will design and build Horizon3's foundational Customer Academy, creating a comprehensive learning experience that helps customers realize value from NodeZero faster. This is a highly hands-on role focused on translating complex technical concepts into practical, outcome-oriented customer education.
Key responsibilities include:
**Customer Academy Strategy**: Define and architect the foundational Customer Academy, organizing learning by customer role, use case, capability, product tier, and proficiency level. Build clear learning paths from foundational concepts through advanced usage and operational best practices. Establish a scalable framework that evolves with product capabilities and customer needs.
**Certifications and Readiness**: Design and launch customer certification programs that validate practical ability. Define certification levels, learning requirements, assessments, hands-on activities, and completion criteria. Create scenario-based exercises, configuration activities, and practical assessments that demonstrate proficiency across NodeZero workflows.
**Technical Content Development**: Create clear, practical technical modules showing customers how to use NodeZero effectively. Develop step-by-step learning experiences covering core workflows, configuration, test execution, findings review, reporting, and remediation validation. Build diverse content formats including interactive lessons, demonstrations, videos, job aids, reference guides, scenario-based exercises, and hands-on labs.
**Product Domain Expertise**: Develop deep working knowledge of NodeZero's capabilities, product tiers, technical workflows, and customer use cases. Become a trusted translator between Product, engineering, and technical SMEs and the customer learning audience. Stay current on product releases, roadmap changes, and evolving customer needs.
**Cross-functional Collaboration**: Build strong working relationships with Product, Engineering, Sales Engineering, Customer Success, Product Marketing, and Attack Research teams. Create efficient processes for gathering expertise, validating technical accuracy, and converting new functionality into customer-ready learning experiences.
You will report to the Head of Global Enablement and work closely with the broader enablement, Customer Success, Product, and technical communities across Horizon3.
