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ServiceNow is seeking a Senior Commercial Account Executive to join the expanding Commercial Sales team in Dublin. This role focuses on strategically prospecting into new accounts, expanding usage within the existing customer base, and ensuring customers derive continuous value from the NOW Platform.
You will manage sales opportunities and business relationships with influential contacts across Small, Mid-Market, and Commercial accounts. Your responsibilities include understanding organizational business drivers, challenges, and pain points, then mapping ServiceNow solutions to address them. You will strategically prospect within key verticals to develop new opportunities and pipeline, following the Value Selling sales process to win new business, expand within existing accounts, and ensure contract renewals.
You will collaborate with an extended team including Sales Specialists, Solution Consultants, Renewal Sales, and other resources to exceed quota and build ServiceNow's sales talent. Key activities include meeting monthly, quarterly, and annual sales objectives; managing complex sales cycles; providing accurate forecasting and territory planning to management; and working toward daily, monthly, and quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings, and renewal rates. The role includes mentoring team members and occasional travel for training and meetings.
ServiceNow is a global market leader with over 8,100 customers, including 85% of the Fortune 500, delivering AI-enhanced cloud-based platform solutions that connect people, systems, and processes.
REQUIREMENTS:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Demonstrable track record of success in telesales, lead follow-up, cold calling, or new business sales
- 1–3+ years of full sales cycle experience in software or solution sales organizations
- Experience selling enterprise-class solutions via telephone and video conference technology
- Thorough understanding of sales processes and ability to navigate and progress complex sales cycles
- Sales force automation, enterprise resource planning, or IT infrastructure management technologies experience (definite plus)
- Presentation skills via web-based tools (distinct advantage)
- Excellent listening, verbal, and written communication skills
- Strong relationship-building skills and ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues
- Persistent and dependable, especially regarding attendance, deliverables, and deadlines
