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ServiceNow is seeking a Senior Commercial Account Executive to join the Inside Sales team in Staines, UK. This is a high-impact sales role focused on strategically prospecting into new accounts, expanding usage within the existing customer base, and ensuring customers derive continuous value from the NOW Platform.
You will manage sales opportunities and business relationships primarily via telephone and video conference with influential contacts across Small, Mid-Market, and Commercial accounts. Your responsibilities include understanding organizational business drivers, challenges, and pain points, then mapping ServiceNow solutions to address them. You will strategically prospect within key verticals to develop new opportunities and pipeline, following the Value Selling sales process to win new business, expand within existing accounts, and ensure contract renewals.
You will collaborate with an extended team including Sales Specialists, Solution Consultants, Renewal Sales, and Customer Service to exceed quota and build ServiceNow's sales talent. You'll provide timely and accurate information to management on forecasting, territory plans, and strategic account plans. You will work toward daily, monthly, and quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings, and renewal rates. The role includes mentoring team members and contributing to collaborative projects. Occasional travel for training and meetings may be required.
ServiceNow is the fastest-growing enterprise cloud software company in the world, serving over 8,100 customers including 85% of the Fortune 500. The company operates with flexible work personas depending on the nature of work and assigned location.
REQUIREMENTS:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Demonstrable track record of success in telesales, lead follow-up, cold calling, or new business sales
- 1–3+ years of full sales cycle experience in software or solution sales organizations
- Experience selling enterprise-class solutions using telephone and video conference technology
- Thorough understanding of the sales process and ability to navigate and progress complex sales cycles
- Sales force automation, enterprise resource planning, or IT infrastructure management (monitoring and discovery) technologies preferred
- Presentation skills via web-based tools a distinct advantage
- Excellent listening, verbal, and written communication skills
- Excellent relationship-building skills and ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues
- Persistent and dependable, especially with attendance, deliverables, and deadlines
