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Salary: USD 96,000 - 134,000 / annual
1Password is seeking a Senior Commercial Deal Desk Analyst to build and scale its Commercial Deal Desk capability within Revenue Operations. This remote role, based in North America and supporting teams across the United States and Canada, reports to the Senior Manager, Deal Desk.
You will partner with Sales, Finance, Legal, and cross-functional teams on complex commercial decisions, translating insights into clear processes, guidance, and tools that accelerate deal velocity. As deal complexity and volume grow, you'll strengthen 1Password's enterprise commercial capabilities.
Key responsibilities include:
- Partner with Enterprise Account Executives, Sales Managers, Finance, Legal, and Revenue Operations on complex, non-standard, and high-impact deals
- Advise on deal structure, pricing, terms, discounting, approvals, amendments, renewals, co-terms, ramps, bundled products, and commercial considerations
- Review and execute deal submissions in Salesforce CPQ/Revenue Cloud, ensuring quotes and contracts are accurate, complete, and ready for approval and invoicing
- Build the foundations of the Commercial Deal Desk, including intake processes, approval routing, discount governance, exception handling, SLAs, and documentation
- Create playbooks, training materials, office hours, and practical guidance to help sales teams navigate commercial processes and quoting tools
- Identify opportunities to improve workflows through automation, AI tooling, and CPQ configuration, partnering with technical teams on scalable solutions
- Use deal data and KPIs to identify bottlenecks, improve deal quality, and recommend changes supporting efficient, sustainable growth
Required qualifications:
- 4+ years in Deal Desk, Revenue Operations, Commercial Finance, or related function in B2B SaaS
- Hands-on experience with Salesforce CRM and Salesforce CPQ/Revenue Cloud, including resolving complex quoting and cross-object issues
- Strong understanding of commercial deal structures: ARR, multi-year agreements, amendments, renewals, co-terms, ramps, stub billing, bundled products, discounting
- Demonstrated ability to build or improve processes, documentation, approval workflows, and commercial policies in evolving environments
- Sound commercial judgment balancing customer and seller needs with pricing discipline, revenue integrity, and business risk
- Strong cross-functional communication skills; ability to influence without formal authority and explain complex concepts clearly
- Preferred: experience with AI, automation, or workflow tools to reduce manual work and improve quote-to-cash processes
1Password is a market-leading enterprise password manager and Unified Access Management platform trusted by 180,000+ businesses, from Fortune 100 leaders to innovative AI companies. The company has surpassed $400M ARR and was named to the Forbes Cloud 100 for four years running. Note: all go-to-market roles include in-person onboarding in Toronto.
