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Salary: USD 120,000 - 140,000 / annual
Garner Health is transforming the U.S. healthcare system by partnering with employers to redesign healthcare delivery. The company applies 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify top-performing doctors and steer members toward higher-quality care. This has helped 2.5M+ people access better care and saved $1B in healthcare costs in five years.
You will join the Client Success team as a Senior Client Success Manager reporting to the Director of Client Success (Large Market). You will own and manage a high-volume book of 25–30 large market accounts (1,000–4,999 lives each), serving as the primary owner of day-to-day client and broker relationships. Your core responsibilities include:
• Manage and grow large market client and broker relationships, ensuring consistently high-quality client experience
• Execute key workflows, monitor account health, and proactively identify and address risks
• Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention
• Develop and execute engagement plans aligned to client goals, with full ownership of engagement-related KPIs
• Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines and deliverables
• Collaborate cross-functionally with Strategic Account Management, Sales, and Member Services to meet client needs and achieve engagement goals
• Lead client meetings and communications with key stakeholders and broker partners, providing education and actionable recommendations
• Represent the company in virtual and in-person client-facing sessions, developing and delivering high-quality reports, presentations, and educational content
The role is based remotely with occasional travel to NYC headquarters (up to 25% travel required). You will be part of a mission-driven, fast-growing team operating with intense urgency and a strong commitment to authentic feedback.
REQUIREMENTS:
• 5+ years of experience managing a large, high-performing B2B book of business with proven track record of driving engagement, client satisfaction, and NRR; healthcare and benefits industry experience preferred
• Demonstrated client management expertise, including ownership of executive relationships, day-to-day account management, and navigation of complex client and broker stakeholder environments
• Exceptional project management and organizational skills with ability to manage competing priorities and execute with precision and strong attention to detail
• Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI
• Strong executive presence and communication skills (written and presentation), with proactive, solutions-oriented approach and passion for outstanding client experience in fast-paced environment
• Proven track record of curiosity and independent problem-solving when navigating client challenges and collaborating cross-functionally
• Desire to be part of high-performing, mission-driven team with intense urgency, strong individual accountability, and commitment to authentic feedback
