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TrueAccord, a subsidiary of TrueML, is a fintech company transforming debt resolution through machine learning and human-centered digital experiences. The company serves millions of Americans and works with lenders and creditors across multiple industries to improve financial outcomes.
In this Senior Client Manager role, you will independently manage a high-impact portfolio of key enterprise clients, driving strategic account growth and expansion opportunities in partnership with the Sales team. You will translate complex performance metrics into strategic narratives during regular Business Reviews, working with Analytics to optimize multi-channel outreach strategies (email, SMS, voice). You'll serve as the strategic voice of the client internally, funneling operational feedback and priorities directly to Product and Engineering teams to shape the company's roadmap.
You will act as the chief point of escalation for complex client issues, building proactive risk frameworks and executive-level dashboards to track client satisfaction. You'll guide enterprise partners through digital transformation, helping them scale debt recovery by transitioning to digital-first collections and performance tuning. Additionally, you will mentor junior Client Management team members and collaborate cross-functionally across operations to align internal priorities with client success.
The role operates in a remote-first environment with flexibility for occasional local or international travel for company meetings, training, offsites, and collaborative projects. You will need to maintain a reliable internet connection and a professional work environment while protecting confidential information.
REQUIREMENTS:
- Professional experience in Operations, Client Management, Default Management, Risk, or Strategy within debt collection or financial services
- Ability to convert raw data into actionable business insights and strategic client recommendations
- Proven track record of leading complex, multi-stakeholder business transformations and influencing outcomes without direct authority
- Strong interpersonal skills, steady professional temperament, and "think-like-an-owner" mindset
- Bachelor's degree or equivalent relevant professional experience
