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Acronis, a global leader in cyber protection, is seeking a Senior Business Systems Analyst to lead digital transformation initiatives across key platforms including the Partner Portal, Learning Management System (LMS), and Support Platform. You will act as a strategic liaison between business stakeholders and technical teams, driving cross-functional collaboration and ensuring business needs translate into scalable, high-impact solutions.
Key Responsibilities:
- Collaborate with business units (Sales, Marketing, Support, Product, Training, Technology) to identify needs and pain points across digital platforms
- Lead discovery sessions, stakeholder interviews, and requirements workshops
- Capture and document detailed business requirements, process flows, use cases, and user stories with clear acceptance criteria
- Serve as a trusted advisor to stakeholders, recommending process improvements and digital enhancements
- Facilitate effective communication between business and technical teams to ensure alignment and on-time delivery
- Support User Acceptance Testing (UAT), change management efforts, and post-launch validation
- Track and analyze project KPIs and recommend iterative improvements
- Conduct competitive benchmarking against leading platforms to identify feature enhancements and best practices
About Acronis:
A Swiss company founded in Singapore in 2003, Acronis is a global leader in cyber protection with 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect is available in 26 languages across 150 countries and is used by over 21,000 service providers to protect more than 750,000 businesses. The company operates in a high-growth, fast-paced environment centered on innovation, accountability, and impact.
Requirements:
- 5+ years of experience as a Business Analyst, Product Owner, or Scrum Master
- Bachelor's degree in Business, Information Systems, or a related field (Master's degree a plus)
- Background in B2B, IT services, channel partner ecosystems, or enterprise software industries
- Experience working in Agile/Scrum environments
- Ability to manage competing priorities and multiple projects simultaneously
- Excellent analytical, problem-solving, communication, stakeholder management, and facilitation skills
- Strong documentation skills, including BRDs, user stories, workflows, and acceptance criteria
- Proficiency with collaboration and requirements tools (e.g., JIRA, Confluence, Figma, M365)
- Familiarity with SFDC, partner ecosystems, B2B portals, and channel sales workflows
- Proficiency with AI capabilities and tools
Preferred Qualifications:
- Partner Portal: Knowledge of Partner Relationship Management (PRM) and Through-Channel Marketing Automation (TCMA) systems; understanding of CMS platforms, Single Sign-On (SSO), and content delivery optimization; ability to leverage data modeling tools; experience analyzing and enhancing user experience across different partner tiers and personas
- LMS: Experience partnering with Learning & Development teams to define course structures, certification flows, learner journeys, and reporting needs; gathering requirements for user management, assessments, content tagging, and progress tracking
Note: Resume and application must be submitted in English.
