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Wolt is a delivery platform operating in over 500 cities across 30 countries. The Subscription Strategy & Performance team sets strategic direction and performance targets for Wolt+ and Deliveroo Plus across EMEA, with a vision to build the best local-commerce membership programme in the region.
In this role, you will own strategic projects and lead analyses that define strategy and goals for the subscription team. You'll partner closely with subscription team members and local market teams to identify opportunities, align priorities, and execute initiatives. You'll move fluidly between deep-dive analyses, planning inputs, and stakeholder communication, becoming a trusted subscription counterparty on cross-functional projects.
Key responsibilities include:
- Analyzing subscription performance against ambitions, identifying drivers, and recommending interventions
- Evaluating competitive positioning and product improvements to strengthen the membership offering across markets
- Understanding customer value drivers and translating insights into product and strategy recommendations
- Identifying opportunities to improve subscription program performance by analyzing gaps and sizing opportunities
- Building recommendations on levers to pull and product features to build for growth and profitability
- Translating findings into clear strategy documents and presenting recommendations and trade-offs to leadership
- Helping prioritize investment choices when engineering, product, and operations capacity is limited
- Running weekly operating and reporting cadences
- Exploring how AI and automation can accelerate reporting, insight generation, and recurring analysis workflows
Success means becoming the trusted counterparty for subscription topics, earning leadership confidence in your outputs, and guiding organizational priorities.
Requirements:
- 2+ years of experience in strategy & operations, strategy consulting, investments, or business operations, ideally with exposure to subscription/membership businesses or consumer tech
- Commercial acumen: comfortable with consumer subscriber and marketplace dynamics; able to connect analyses to business implications and understand the consumer perspective
- Analytical rigor: able to move from question to query to narrative independently; comfortable reading code; proficient with AI tools and spreadsheets
- Bias for action and ownership: able to bring structure to ambiguous problems and drive work to completion, executing beyond recommendations
- Cross-functional influence: able to work effectively with product, finance, legal, and local market teams; able to align people around evidence
- Excellent written and verbal communication in English; able to present trade-offs clearly to senior audiences
- Based in Helsinki or Berlin with comfort for occasional cross-border travel
