SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ServiceNow is seeking a Senior AI Solution Architect to join its pre-sales team in Sydney. In this role, you will partner with enterprise customers to co-create AI and intelligent automation solutions, driving ServiceNow's market expansion in Generative AI and agentic technologies.
You will be responsible for:
- Leading technical presales engagements with enterprise customers, aligning opportunities with ServiceNow's strategic accounts
- Solving complex business and technical problems using ServiceNow's AI product suite, including Predictive Intelligence, Task Intelligence, AI Search, and Virtual Agent
- Delivering compelling demonstrations of AI-powered solutions, both standard and customized, in on-site and virtual settings
- Scoping and delivering proof-of-concept and value engagements to prospects
- Acting as a subject matter expert at industry conferences, trade shows, webinars, and marketing events
- Collaborating with sales and marketing leadership to build sales assets and drive the AI pipeline
- Conducting enablement sessions for field Solution Consultants and Account teams on ServiceNow AI products and use cases
- Staying current with industry trends and AI advancements to ensure competitive, cutting-edge solutions
- Fostering innovation by encouraging new approaches to solving customer problems with AI
- Supporting the sales team to drive and close AI opportunities
- Traveling up to 50% of the time to support technical sales activities
Requirements:
- 10+ years of presales or consulting experience with direct customer engagement in enterprise software environments
- 3+ years of technical experience selling AI models, deep learning models, and large language models, with focus on Generative AI
- Strong presentation skills with ability to explain AI concepts clearly to both technical and non-technical audiences
- Strategic understanding of business drivers behind AI and automation technologies
- Development experience using cloud-based AI platforms; knowledge of NVIDIA LLMs and Microsoft Azure valued
- Python skills and experience with large relational and NoSQL data stores
- Certification in a major AI platform (e.g., Microsoft Azure OpenAI); LLMOps experience valued
- Experience with ServiceNow Predictive Intelligence, Task Intelligence, AI Search, and Virtual Agent highly valued
- Ability to travel up to 50% of the time
Additional valued experience:
- Background in fast-growing technology companies (software, cloud, customer experience)
- Experience in value-based or solution selling
- Strong understanding of sales processes and ability to act as trusted advisor to sales organization
