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Intercom is seeking a Senior AI Deployment Consultant to lead large-scale, complex customer implementations of its AI Customer Agent platform, Fin. In this role, you'll serve as the trusted technical and strategic advisor for enterprise customers, managing end-to-end deployment programs that combine world-class project management with hands-on platform configuration.
Key responsibilities include leading deployment programs for major customers, defining project scope and success criteria aligned with customer goals, and acting as the primary point of contact throughout implementation. You'll facilitate discovery sessions to understand complex requirements, perform hands-on configuration of Intercom features including automation, workflows, and reporting, and coordinate technical readiness activities such as integrations, data migrations, and security reviews.
You'll partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes. You'll track key metrics including time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes. Additionally, you'll collaborate with Product and R&D teams to surface customer feedback and help shape future innovations, while contributing to the evolution of deployment methodologies and best practices.
The ideal candidate has 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies. You should have proven success managing large, complex projects with multiple stakeholders, strong technical aptitude with comfort configuring software platforms and discussing integrations and APIs, and exceptional project management and communication skills. Experience with platforms like Intercom, Zendesk, or Salesforce is a plus. You'll be measured on automation rate (customer adoption of Fin), customer satisfaction, and project timeliness.
