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ServiceNow is seeking a Senior Advisory Presales Solution Consultant to provide technical sales partnership and strategic guidance to enterprise-level Financial Services customers. This is a pre-sales technical consulting role focused on developing, positioning, and delivering technology-based solutions during complex sales cycles while driving quarterly and annual sales targets for an assigned territory.
Key Responsibilities:
- Develop deep understanding of business and technical problems in Financial Services (business transformation, operational efficiency, regulatory compliance, resilience, security) addressed by ServiceNow products
- Conduct routine C-Suite executive interactions and customer interviews (face-to-face and remote) to uncover technology architecture and business needs
- Partner with sales teams on account strategy and planning
- Lead non-technical discussions to define customer objectives and business value propositions
- Deliver product demonstrations (standard and customized) to prospects and existing customers, both onsite and via video
- Support regional marketing events including user conferences, trade shows, and webinars
- Collaborate on creation of product demo scripts and scenarios
- Respond to RFI/RFP documents
- Stay current on product developments, competitive analyses, and differentiators
- Conduct transition briefings with Sales and Professional Services to communicate commitments and set deployment expectations
- Act as ServiceNow subject matter expert at executive briefings and marketing events
Work Environment:
Hybrid role based in Glattbrugg with offices in Zurich and Lausanne. Attendance required 1-2 times per week depending on business need. Business travel within Switzerland and occasional international travel to the US required.
Requirements:
- Approximately 10+ years of enterprise software pre-sales solution consulting or sales engineering experience (essential)
- Deep experience working with and selling to Financial Services organizations
- Experience selling complex multi-product or cross-platform software solutions (essential)
- Solution and/or process experience with one or more of: IT Service Management (ITSM), Financial Management (FM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping, or complementary technologies such as Generative AI (highly desirable)
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to pull together complex virtual and matrix teams
- Technical expertise and understanding with aptitude to learn new technology and solutions quickly
- Ability to articulate and logically communicate concepts with both technical and non-technical audiences
- Exceptional communication and presentation skills for technical and business concepts
- Understanding of and experience selling to Enterprise Architecture teams
- Ability to understand the bigger picture and business drivers around IT
- Territory management skills including pipeline building and sales execution guidance
- Fluency in English; German language skills ideally required
