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Root Global builds enterprise software that helps food system companies achieve net-zero emissions. With over €10M in funding and major F&B customers across Europe, the company is scaling its climate impact platform.
In this Account Manager role, you will drive customer success for enterprise clients, serving as a trusted advisor throughout their climate journey. Your responsibilities include:
**Customer Portfolio Management:**
- Own end-to-end customer relationships from onboarding through retention and revenue growth
- Grow annual contract values through renewal negotiations and upsell opportunities
- Expand reach within global enterprises across new regions, teams, and decision-makers
- Translate climate impact into tangible business value for economic buyers
**Customer Enablement & Advisory:**
- Build strong relationships as customers' trusted climate advisor and single point of contact
- Coordinate internal expertise to deliver actionable guidance on sustainability topics
- Educate users and guide them toward measurable Net Zero progress
- Represent customer voice and needs internally to inform product development
**Platform Adoption & Data Quality:**
- Onboard sustainability managers, farm technicians, and farmers to the RootOS platform
- Guide data collection efforts and ensure high data integrity
- Meet data coverage targets and partner with trusted farm-level data sources
- Collect, consolidate, and prioritize product feedback
You will work closely with Alina, the Account Management leader, and collaborate with a cross-functional team including sales, product experts, and customer success specialists. The role requires presence in the Berlin office.
**Requirements:**
- 3+ years of experience in customer-facing roles (B2B SaaS, consulting, or startup/scale-up environments) with demonstrated ability to build and nurture strong client relationships end-to-end
- Hands-on, reliable, and detail-oriented; thrives in fast-changing, early-stage environments while juggling multiple priorities
- People-centric and proactive; empathetic, approachable, and able to communicate clearly while aligning customer outcomes with business priorities
- Fluent German (C2 level) and English (C1+ level)
- No prior sustainability experience required; the company provides mentorship to develop expertise
