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Salary: USD 84,000 - 105,000 / annual
Flexport is seeking a Senior Account Manager for Fulfillment to join its dynamic team. This senior role is pivotal to ensuring merchant success and driving sustainable growth in fulfillment services. You will act as a trusted liaison between merchants and all internal Flexport teams, ensuring seamless communication, strategic alignment, and operational excellence.
Key Responsibilities:
Strategic Leadership & Team Collaboration: Contribute to the strategic direction of the account management function, mentor junior team members on best practices, lead by example in implementing account management frameworks, and coordinate cross-functional project teams to deliver exceptional client outcomes.
Client Portfolio Management: Lead strategic relationships with significant accounts, establish deep relationships with key client decision-makers as a trusted strategic advisor, lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI, and develop strategic account plans aligned with both client and Flexport objectives.
Client Relationship Management: Establish and nurture strategic, long-lasting relationships with key merchants, act as the primary point of contact anticipating needs and proactively addressing concerns, and serve as an advocate for clients within Flexport.
Revenue Growth & Business Strategy: Drive significant revenue growth by identifying expansion opportunities within existing accounts, develop strategies to maximize client retention and increase wallet share, identify new service opportunities, and collaborate with leadership to shape service offerings based on client insights.
Performance & Risk Management: Track and analyze metrics to measure account health and business impact, lead strategic reviews on portfolio performance and growth opportunities, identify early warning indicators of client dissatisfaction, and ensure compliance with regulatory requirements.
Cross-functional Collaboration: Serve as the bridge between clients and internal teams, lead cross-functional initiatives delivering transformative solutions, collaborate with Product, Operations, Sales and other teams, and represent the voice of strategic clients in company planning.
Requirements:
- Bachelor's degree in Business, Supply Chain Management, or related field
- 8+ years of experience in account management or client success with demonstrated success leading projects and driving strategic initiatives
- Proven track record managing and growing significant client relationships with demonstrated success managing a substantial book of business ($25M+)
- Exceptional strategic thinking capabilities with ability to translate complex business needs into actionable solutions
- Experience leading cross-functional project teams that consistently deliver exceptional results
- Deep understanding of supply chain, logistics, or fulfillment industries with awareness of emerging trends and competitive dynamics
- Exceptional communication skills and ability to influence at multiple levels internally and externally
- Strong financial and analytical acumen with ability to recognize business opportunities and measure ROI
- Experience successfully leading change management and transformation initiatives that deliver significant business impact
- Compliance-first mindset with commitment to maintaining highest standards of integrity and regulatory adherence
