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Liftoff is an AI-powered performance marketing platform serving the mobile app economy. As a Senior Account Manager on the APAC Demand Team, you will manage key customer relationships across Southeast Asia, serving as a strategic growth partner to top clients. This role combines account management with new business development, going beyond day-to-day support to drive revenue expansion, executive alignment, and long-term partnership development.
You will identify and act on new partnership opportunities to grow Liftoff's footprint across SEA, leading prospecting efforts and scaling accounts from zero to revenue-generating relationships. You'll manage a portfolio of mobile advertisers, owning campaign launches, defining strategies, upselling, and aligning internal resources to deliver business outcomes. You'll partner with cross-functional teams (Analytics, Creative, Product, Operations) to provide best-in-class support and campaign optimization.
Key responsibilities include developing and executing strategic account plans aligned with customer business objectives and company capabilities; demonstrating fluency in analyzing complex datasets to drive account growth; forecasting revenue and managing a healthy pipeline of existing and prospective clients; building strong relationships with mid-level to senior director stakeholders; and consulting clients on adtech strategy to meet their goals. You'll report directly to the Manager, Pan-APAC.
The role is hybrid, requiring 1-3 days per week in the Singapore office, with expectations to attend in-person team gatherings at least quarterly. You should be prepared to travel internationally up to 25% for client meetings.
REQUIREMENTS:
- Bachelor's degree or equivalent work experience
- 5+ years of experience, with at least 3-5 years in customer success, account management, or sales, preferably in ad tech, mobile marketing, gaming, e-commerce, or digital consulting
- Proven track record of managing revenue quota and delivering against performance goals
- Experience driving both upsell and new business conversations with focus on long-term value
- Strong organization, project management, commercial sense, and negotiation skills
- Creative solution-seeking abilities
- Comprehensive understanding of mobile app and/or digital media ecosystem
- Strong analytical mindset; comfortable with data, extracting insights, and building client-facing narratives. Experience with Tableau, Looker, Salesforce is a plus
- Entrepreneurial, self-motivated, excited to work in high-growth, fast-paced environment
- Willingness to travel internationally up to 25% for client meetings
- Excellent communication and presentation skills; ability to craft and deliver compelling executive briefings and account reviews
- Business proficiency in Mandarin Chinese to service Chinese-speaking customers and business proficiency in English for internal collaboration
- Nice to have: business proficiency in Vietnamese for Vietnam region support
