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Polimorphic builds AI-powered tools that streamline local government operations and improve resident experience through chatbots, voice lines, form digitization, and workflow automation. We're seeking a Senior Account Manager to lead strategic renewals, drive adoption, and grow accounts with government customers nationwide.
In this role, you'll own retention and expansion strategy across your portfolio, driving strong renewal rates and net revenue retention. You'll identify, scope, and pursue upsell opportunities using usage and adoption data, maintain accurate forecasts in Salesforce, and contribute directly to company-level revenue planning.
You'll build and maintain structured account plans for each customer, including stakeholder maps, risk indicators, product usage, goals, and whitespace opportunities. You'll own strategic customer conversations including quarterly business reviews (QBRs) to translate outcomes into tangible value, surface new needs, and shape long-term account growth. Building trusted relationships with department leaders, decision-makers, and executive sponsors is central to the role.
Product adoption and value realization are critical. You'll own account-level adoption strategy, ensuring customers realize value from platform capabilities tied to their original outcomes. You'll translate usage data into clear narratives for QBRs and renewal conversations, identify adoption risks early (low usage, stalled rollouts, stakeholder changes), and drive targeted enablement plans. You'll champion new features and coordinate training with technical project managers to accelerate time-to-value.
Cross-functional execution is essential. You'll manage contract renewals and expansions through execution, coordinating with Legal, Sales, and Finance. You'll partner with Technical Project Managers on implementation and build-out, ensure smooth handoffs into steady-state account management, and flag risks that could affect renewal or expansion timing. You'll provide structured feedback to influence product roadmap, go-to-market strategy, and messaging.
Required: 5–8+ years of SaaS Account Management experience, owning renewals and expansion for complex, multi-stakeholder customers. Strong executive communication skills, comfort leading strategic conversations, and ability to use product usage and adoption data to inform strategy. Volunteer or professional local government experience is a plus. Demonstrated passion for emerging technologies and real-world applications.
