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Salary: GBP 28,000 - 36,000 / annual
School Space is a social enterprise founded in 2011 that partners with schools across the UK to hire out their spaces to community groups during evenings and weekends. The income generated supports schools in improving educational outcomes and facilities while strengthening community connections. The company operates across 70 schools and has generated over £13 million for its partners.
As a School Account Manager, you will be responsible for ensuring the commercial success of School Space's school partnerships, both new and existing. You will work closely with the Head of School Success to manage communications, drive value, and maintain strong relationships with school stakeholders including headteachers and business managers.
Key responsibilities include:
- Serving as the front line of school communications, responding to queries and resolving issues through meetings and correspondence
- Managing account relationships with a portfolio of school partners, ensuring they remain advocates for the service
- Identifying and intervening when revenue targets may be missed, using problem-solving skills and internal/external resources to remove blockers
- Preparing for and attending regular contract reviews with key school stakeholders to ensure contract renewal and retention
- Acting as an escalation point for schools and internal teams, ensuring issues are fully resolved and effectively communicated
- Balancing reactive responses with proactive communication about community groups and partnership success
Success in this role means schools feel supported and valued, commercial income targets are met, contract retention rates remain high, and you are recognized as a trusted escalation point both internally and externally.
The role is based in School Space's Hoxton office in London with regular school site visits required. Office days are Tuesday and Thursday, with flexibility to work from home 1-2 days per week. Hours are 9:00am–5:30pm Monday–Friday. Semi-regular evening/weekend school visits (up to twice monthly) are expected; time in lieu and expenses are provided.
Requirements:
- Excellent written and verbal communication skills with ability to resolve issues in meetings and via email
- Strong relationship-building skills with both internal and external stakeholders
- Ability to prioritize effectively, problem-solve quickly, and work at a fast pace
- Experience problem-solving and adapting approaches for different accounts
- Experience working with external senior leaders (school business managers, headteachers), ideally in account management
- Evidence of delivering value or retaining contracts
- Preferably experience in the education sector with understanding of UK schools and their operations
- Enthusiasm for working in a scale-up organization with social values at its core
