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PayJoy is a mission-driven Public Benefit Corporation providing credit solutions to underserved customers in emerging markets. The company uses proprietary technology for secured credit, point-of-sale financing, and card offerings to help customers achieve financial stability and unlock opportunities as micro-entrepreneurs. With cutting-edge machine learning, data science, and anti-fraud AI, PayJoy has served over 18 million customers while maintaining profitability.
As Senior Manager of Sales Operations, you will lead the sales operations function, overseeing processes, systems, and teams that enable PayJoy's sales organization to operate efficiently and scale effectively. This role sits at the intersection of sales strategy and operational excellence, requiring you to design and implement sales processes, manage CRM and sales technology infrastructure, analyze sales performance metrics, and lead a team of operations professionals.
Key responsibilities include: building and managing the sales operations team; designing and optimizing sales processes and workflows; managing sales technology stack and integrations; creating dashboards and analytics to drive sales insights; forecasting and pipeline management; territory planning and compensation administration; and collaborating with sales leadership to identify operational improvements and remove friction from the sales cycle.
You will work closely with the VP of Sales and broader commercial leadership to ensure the sales organization has the tools, data, and processes needed to execute strategy and hit targets. This is a high-impact role for someone who thrives in fast-growing, mission-driven environments and enjoys building scalable operations from the ground up.
