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ServiceNow is hiring a Sales Operations Manager to join their San Diego office on a hybrid basis (3 days/week in-office). This role sits at the intersection of sales operations, systems, and process optimization, supporting the quote-to-order lifecycle and sales enablement.
Key responsibilities include:
**User Acceptance Testing (UAT) Leadership**: Actively participate in UAT release cycles, including scenario preparation, test script creation, defect review, and coordination of resolutions. Support sales operations teams through testing phases and ensure successful signoff.
**Incident Review & Analytics**: Collaborate with development teams to review and analyze quote or booking-related incidents. Identify root causes, develop trends analysis, and present findings to senior management to drive process and systems improvements.
**Backlog Prioritization**: Participate in quote-to-order backlog prioritization meetings, contributing data-driven insights. Serve as a liaison between sales ops, deals desk, finance, legal, development, and other stakeholders to ensure alignment on priorities.
**Process Documentation & Enablement**: Support development and maintenance of sales operations and quoting process documentation. Work with enablement teams to ensure documentation reflects best practices and operational changes.
The ideal candidate brings 3+ years of sales operations experience (preferably B2B), strong analytical and communication skills, deep knowledge of quoting processes and tools, and demonstrated ability to manage multiple priorities in a fast-paced environment. Experience with data analysis, performance metrics, and AI-powered tools is valued. Bachelor's degree in Business, Marketing, or related field required.
