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Salary: USD 106,000 - 118,000 / annual
Uber for Business Revenue Tech is seeking a Sales Operations Associate to own the operational health and continuous improvement of the lead funnel for Uber for Business. This role is central to ensuring demand moves through the commercial ecosystem with speed, accuracy, and clear ownership.
You will serve as the operational owner for key funnel processes and technologies, primarily LeanData, ensuring leads are accurately routed, sellers receive opportunities quickly, and processes are measurable, scalable, and increasingly automated. This is not a reporting or tool-administration role—you will develop deep understanding of how the funnel works, proactively identify breakdowns, communicate performance clearly, and drive improvements through resolution.
Key responsibilities include:
- Own the operational health of the lead funnel from entry through qualification, processing, assignment, and seller action
- Establish and monitor performance metrics, identify friction and leakage, and drive corrective actions
- Serve as the business owner for LeanData and lead-routing operations, maintaining routing logic, assignment rules, SLAs, and exception handling
- Own measurement and continuous improvement of speed-to-lead, diagnosing delays and quantifying business impact
- Manage provisioning, configuration, and support for key funnel technologies, turning recurring issues into systemic improvements and automation
- Develop and maintain reporting and analytical frameworks to understand funnel performance across volume, routing accuracy, SLA attainment, aging, rejection, reassignment, seller action, and conversion
- Identify manual, repetitive, or error-prone processes and translate them into workflow automation opportunities
- Identify high-volume seller pain points addressable through self-service, AI-powered guidance, or autonomous support
- Own communication around funnel health, operational issues, changes, and performance
- Proactively identify opportunities to simplify the funnel, improve seller experience, reduce manual work, and increase conversion
You will partner closely with Sales, Marketing, Engineering, and external vendors to translate business needs into effective processes, technology improvements, and automated workflows.
Requirements:
- 3+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, Business Operations, GTM Systems, or similar field
- Bachelor's degree
- Experience with lead and record routing in LeanData or similar tool
Preferred qualifications:
- Experience working with CRM and GTM technologies and managing operational processes at scale
- Strong analytical and problem-solving skills with ability to move from data to diagnosis to recommendation to action
- Experience defining, monitoring, or improving operational KPIs and SLAs
- Strong process orientation and demonstrated ability to identify inefficiencies and drive improvements
- Ability to translate business requirements into clear process and technology requirements
- Strong communication skills and comfort working across Sales, Marketing, Operations, and technical stakeholders
- High ownership and initiative; proactively identify problems, communicate issues clearly, and drive resolution
- Salesforce experience, particularly with Leads, Contacts, Accounts, Campaigns, and Opportunities
- Experience with lead lifecycle management, speed-to-lead, funnel conversion, or routing SLAs
- Familiarity with SQL, BI tools, or other approaches for independently analyzing funnel performance
- Experience with workflow automation, integrations, or low-code/no-code technologies
- Familiarity with AI-enabled or agentic workflows and their application to GTM operations
