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Vectara is seeking an experienced Sales Engineer to join its go-to-market team. The company provides an Agent Platform enabling organizations to build AI applications grounded in their data and knowledge, with enterprise-grade capabilities including high accuracy on complex data, powerful agent orchestration, comprehensive observability, and flexible deployment options (cloud, VPC, on-premise).
In this role, you will be the trusted technical point of contact for customers throughout their journey with Vectara's platform. You will connect customers with the product's capabilities, aligning them to specific pain points and business opportunities. Working as an integral part of the Sales and Customer Success motions, you will collaborate closely with the Professional Services team—assisting during product evaluation, supporting the build of first production applications, and providing guidance post-launch.
You will maintain strong relationships with Product, Engineering, and Machine Learning teams to respond effectively to customer needs while ensuring market alignment. As the technical face of the company, you will build relationships with technical leaders at customer organizations and serve as a thought leader on AI integration.
Key responsibilities include: providing technical product expertise; conducting demos (including custom-built ones); assisting with POCs; helping customers with architecture, design, and development; scoping and planning Professional Services projects; conducting evaluations and performance tuning of retrieval and agentic pipelines; responding to RFIs/RFPs; conducting regular customer check-ins to identify expansion opportunities; and communicating market feedback to internal teams.
You should be a compelling storyteller who can build product narratives and pitches, communicate complex technology concepts clearly, and maintain a strong customer-first orientation. Travel to customer accounts up to 20% of the time is expected.
REQUIREMENTS:
- 5+ years of Sales Engineering experience supporting GTM in AI, ML, search, analytics, or data engineering
- Experience selling technical products to AI, Data, or IT organizations within large enterprises
- 2+ years of Professional Services or internal development experience designing and developing applications in large enterprises
- Experience with agentic AI development (context layer, agent harness, skills, tools, guardrails)
- Development experience with Python and/or Java
- Experience developing applications that heavily consume REST services
- Understanding of cloud-based platform architecture (SaaS, VPC deployments, multi-tenancy, automation)
- Understanding of on-premise system architecture (hardware, compute/GPUs, virtualization/Kubernetes, networking)
- Strong communication, interpersonal, and collaboration skills
- Ability to communicate complex technology concepts crisply and simply
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent field (MS a plus)
- US West Coast location required; Bay Area strongly preferred
