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Tide is a fintech platform serving over 2 million SMEs globally with business banking and administrative solutions (invoicing, accounting, etc.). The company operates across the UK, India, Germany, and France, with technology centers in Bulgaria, Serbia, Romania, Lithuania, and Hyderabad.
You will join the inside sales team as a Sales Enablement Trainer, responsible for empowering sales representatives to achieve peak performance through training, enablement, and quality assurance initiatives. This role bridges sales expertise, instructional design, and data-driven performance management.
**Key Responsibilities:**
Sales Enablement: Design and implement a comprehensive enablement strategy for the inside sales team, focusing on onboarding, skill development, and process optimization. Collaborate with product teams to develop materials and sessions that enhance product knowledge. Create and maintain a resource library including sales scripts, objection handling guides, playbooks, and reference documents. Leverage sales tools (e.g., Babelforce, CRM platforms) to track performance and refine strategies.
Training & Development: Deliver engaging, interactive training sessions for new hires and experienced team members covering sales techniques, product knowledge, and compliance. Support new agents from initial onboarding through readiness to perform independently in their product area. Partner with sales leaders to identify skill gaps and tailor training programs. Develop e-learning modules and microlearning resources for continuous professional development. Ensure all training materials align with Tide's culture, values, and sales objectives.
Quality Assurance: Partner with the QA team to develop and implement robust quality monitoring frameworks. Analyze sales performance data and call recordings to identify trends, opportunities, and improvement areas. Provide actionable feedback to team members to refine approach, improve conversion rates, and enhance member experiences. Track and report on quality assurance metrics and recommend process improvements.
**Requirements:**
Essential: Proven experience in sales enablement, training, or related role within a fast-paced sales environment. Strong knowledge of sales strategies, techniques, and CRM tools. Experience in quality assurance frameworks and performance coaching. Ability to design and deliver engaging training sessions tailored to diverse audiences. Excellent communication and presentation skills. Strong analytical skills with ability to draw insights from data and drive actionable outcomes.
Preferred: Familiarity with banking or fintech industry. Experience with Babelforce or similar call performance tools. Certification in sales training or coaching (e.g., Train the Trainer, Sandler, or SPIN).
