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Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations. The company is backed by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, and counts clients like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas.
You will join Decagon's GTM Productivity team as a founding member, building and scaling the programs that power the revenue engine. This is a highly visible, high-ownership role with direct impact on company growth.
Key responsibilities:
- Partner closely with sellers and sales leaders to understand tactical field needs and solve them through training, best practices, tools, and practical interventions
- Build and scale core enablement programs including onboarding, ongoing development, and role-specific training
- Drive field performance and readiness by developing training content and certifications that improve how teams sell and execute
- Work cross-functionally with GTM, Marketing, Product, and Engineering to translate strategy into field execution
- Adapt and extend programs as the company scales, leveraging AI and new approaches to increase enablement impact
Decagon is an in-office company driven by shared values: Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle.
Requirements:
- 7+ years in GTM enablement, sales, or other revenue-focused roles in modern SaaS
- Strong field and customer-facing experience, ideally having carried a quota, owned customer relationships, or been directly accountable for revenue outcomes
- Proven ability to earn credibility with sellers, identify tactical needs, and translate them into practical solutions
- Strong program management and cross-functional skills with a scrappy, high-ownership mindset
- Ability to operate effectively in fast-moving, ambiguous environments
Preferred:
- Experience applying or navigating AI in GTM, sales, or enablement contexts
- Background building or scaling world-class training programs
- Experience in a high-growth SaaS or startup environment
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
