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Socure is building identity trust infrastructure for the digital economy, verifying identities in real time and stopping fraud before it starts. The company operates at the intersection of AI, identity verification, and fraud prevention, serving businesses and governments globally.
The Sales Enablement & Training Manager designs and delivers scalable, AI-powered learning experiences that accelerate success across Socure's teams. This role owns the complete enablement lifecycle—from new hire onboarding and certification to ongoing product education and coaching—partnering with Product Marketing, Product, Sales Leadership, and subject matter experts to create engaging, measurable learning programs.
Key responsibilities include:
**Onboarding & New Hire Readiness:** Manage end-to-end onboarding programs, host weekly 1:1s with learners, ensure timely completion of learning milestones, partner with managers on learner progress reviews, coordinate access to systems and resources, and monitor onboarding health.
**Learning Experience Design:** Design scalable learning paths combining self-paced content, knowledge checks, AI role plays, and certifications. Develop engaging digital assets including training videos, assessments, and scorecards. Partner with leadership to identify role-specific needs and translate business objectives into training programs. Continuously improve curriculum based on feedback and performance data.
**AI-Powered Content Creation:** Execute end-to-end content production—draft training content from technical documentation using AI platforms, create slides and voiceovers with AI tools, QC assets, obtain technical signoff, and publish to LMS. Evaluate and adopt new AI-enabled learning technologies.
**Certifications & Ongoing Enablement:** Build certification programs validating proficiency in messaging, product knowledge, objection handling, and customer scenarios. Partner with leadership to define success criteria and evaluate readiness. Maintain records and communicate progress.
**Measurement & Analytics:** Track onboarding completion, certifications, learner engagement, and program adoption. Deliver recurring reports and insights to leadership. Recommend improvements based on quantitative and qualitative feedback.
**Requirements:**
- Preferred: 6+ years in fraud prevention, identity verification, or digital customer acquisition
- 3+ years direct experience in sales enablement, learning development, or sales strategy
- Thorough understanding of enterprise SaaS sales processes, sales methodologies (Challenger, Command of the Message, MEDDPICC, or similar), and buyer's journey
- Excellent communication, presentation, and interpersonal abilities
- Data-driven approach with track record of setting and achieving success metrics
- Solid project management and organizational skills
- Demonstrated experience using generative AI tools for content creation and instructional design
- Experience building scalable digital learning programs within an LMS and leveraging modern learning technologies (AI coaching, simulations, assessments, sales content libraries)
- Strong instructional design skills to translate complex technical concepts into engaging learning experiences
- Ability to lead with passion and motivate diverse teams in fast-paced, high-growth remote environment
