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Hiya is a B2B SaaS company focused on making business calls more trusted, useful, and effective. The company provides solutions for branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities.
As a Sales Development Representative, you will drive market share and build pipeline for the sales organization by qualifying leads and managing prospect relationships. You'll work with both SMB and enterprise customers, handling inbound inquiries and conducting outbound prospecting activities.
Key responsibilities include:
- Building and managing lead development pipeline
- Conducting outbound calls, emails, LinkedIn messages, and other touchpoints to prospects and customers
- Achieving monthly qualified lead targets for handoff to Sales
- Qualifying leads based on defined criteria
- Researching targeted accounts to identify key contacts and critical information prior to prospecting
- Developing strong customer service relationships with prospects
- Providing weekly activity reports to management
- Learning Hiya's product, competitive offerings, and market knowledge through available resources
- Updating lead status and prospect interactions in CRM daily
You'll work in a high-energy, fast-paced sales environment where feedback cycles are measured in hours rather than weeks. The role requires ownership, transparency, and the ability to work through ambiguity while maintaining high quality standards.
Hiya is recognized for its culture and innovation by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500. The company emphasizes diversity, inclusion, and employee growth with real internal mobility and L&D budget support.
REQUIREMENTS:
- Sales and/or lead qualification experience, including outbound prospecting
- Experience qualifying leads at all organizational levels (managers, directors, VPs, executives)
- Strong communication skills—knowing what to say and how to say it
- Ability to thrive in high-energy, fast-paced sales environment with creative problem-solving
- Proficiency with standard corporate productivity tools
- Experience with Hubspot, Marketo, Salesforce, and other third-party integration tools
- Comfort working in fast-paced environment with rapid feedback cycles
- "Get it done" attitude and team spirit
