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Salary: USD 22.12 - 23.56 / hourly
Constant Contact is seeking a Sales Development Representative (SDR) to serve as the first point of contact in the sales cycle. You will be responsible for both inbound lead follow-up and outbound prospecting into partner ecosystems, identifying qualified business opportunities, and fueling the sales pipeline for the Indirect Sales team. You'll prospect into multi-domain and franchise organizations, engaging decision-makers and influencers across various industries and geographies.
Key responsibilities include:
**Inbound Lead Engagement:** Respond quickly to inbound inquiries and marketing-qualified leads (MQLs) via phone, email, and chat, meeting SLAs. Qualify leads based on customer fit, business needs, and buying signals using the CTCT Sales Methodology. Guide prospects through early-stage journey and deliver a positive first impression. Coordinate and schedule meetings with Account Executives to advance qualified leads and generate pipeline and revenue. Maintain high speed-to-lead response time and actively monitor lead queues.
**Outbound Prospecting & Expansion:** Make a minimum of 75 outbound calls per day for Outbound SDRs (50 calls daily for Inbound SDRs) while maintaining an omnichannel approach to target accounts, re-engagement lists, and dormant customers. Clearly communicate the value of Constant Contact's platform. Overcome objections and build trust through consultative outreach. Meet or exceed team SLAs for leads and day-to-day responsibilities.
**Sales Operations & Continuous Improvement:** Maintain meticulous CRM documentation for successful handoff and accurate pipeline forecasting. Leverage sales engagement platforms to optimize touch patterns and increase conversion rates. Collaborate cross-functionally with marketing, customer success, and sales to provide feedback and enhance pipeline quality. Participate in weekly performance reviews with a growth mindset.
This is a hybrid role requiring a minimum of 3 days per week in the Waltham, MA or Loveland, CO office, with 40 hours per week expected.
**Requirements:**
- 1-2 years of SDR/BDR or relevant outbound sales experience in a SaaS or tech-driven environment
- Proven ability to generate and qualify leads through cold outreach
- Entrepreneurial mindset; excited to build new playbooks and pursue untapped opportunities
- Strong communication and interpersonal skills; comfortable engaging with business owners and marketing teams
- Organized, self-motivated, and goal-oriented with a track record of hitting activity targets or meeting goals
- Experience with Salesforce and engagement platforms (Salesloft, Outreach, Groove) is a plus
- Bonus: Familiarity with small business challenges and the digital marketing landscape
