SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 28 - 30 / hourly
Kasa is a tech-enabled hotel and apartment hotel brand that partners with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations. The company prioritizes automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.
The Sales Coordinator will partner with and assist the sales team to achieve established revenue goals and service metrics. This role manages the group turnover process from assigning incoming leads to the proper sales manager, following up on new active groups, and managing all sales-related client and internal communication regarding reservations and billing. You will report to the Director of Sales and work closely with Area Sales Managers, Finance Coordinator, and act as a liaison between Sales, Reservations, Guest Experience, Billing, and Operations.
Key responsibilities include:
- Managing incoming lead sources and assigning them to the proper sales manager
- Collaborating with and assisting sales managers to ensure each step of the active group journey from contracting to departure is seamless
- Listening and reading customers to identify needs and respond accordingly
- Improving and implementing sales processes through the use of existing tools
- Maintaining complete and accurate records of all customer interactions and correspondence in the sales system
- Accurately reviewing all group contracts and rate agreements
- Identifying ways to improve processes and enhance sales systems
- Developing strong customer relationships through professional, courteous, and ethical interpersonal interaction
- Maintaining positive relationships with customers and vendors
- Ensuring proper communication with other departments
Success in this role means delivering accurate, timely support to help the sales team close deals, ensuring smooth coordination of group bookings, and keeping sales systems organized and up-to-date for clear reporting and follow-up.
Requirements:
- Proven work experience as a Sales Coordinator, Finance Coordinator, or similar role
- Ability to understand customer requirements and translate that into sales solutions
- Strong organizational and time-management skills with great attention to detail
- Excellent communication and interpersonal skills in a remote work environment
- Ability to set priorities and work on several projects simultaneously while meeting established guidelines
- Computer literacy; experience using Google Workspace tools and ability to learn new tools quickly
- Database management experience
- Ability to engage management decision-makers and influencers at any level
- Motivated by the attainment of goals and metrics
- Ability to work independently and self-motivated
Plus if you have:
- Experience in the hospitality industry
- Experience working for small and large enterprise companies
- Experience with various CRM software
