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AppDirect is a subscription commerce platform enabling digital entrepreneurs worldwide. PartnerStack, an AppDirect subsidiary, is the leading partner ecosystem platform for B2B SaaS, connecting vendors with affiliate, referral, and reseller partners through a two-sided marketplace.
As a Revenue Ops Systems Analyst, you will own the GTM technology stack infrastructure, treating it as a product rather than a maintenance function. You will manage Salesforce and adjacent systems (Planhat, Zendesk, Gong, HubSpot) to operate as one connected engine with clean data flow, healthy integrations, and scalability.
Key responsibilities include:
- Proactively identify and resolve gaps using internal data analysis to uncover root causes and recommend optimization paths for GTM processes
- Build and manage automation workflows that reduce manual work and improve team efficiency
- Design and ship AI-powered workflows including multi-step agents, structured data extraction, and automations that make judgment calls
- Partner with Marketing, Sales, Customer Success, and Finance to translate business needs into scalable, intuitive processes
- Evaluate, pilot, and implement AI tools (Claude, Devs.ai, Clay, Workato) with clear ROI and adoption focus
- Drive data integrity across systems through deduplication, standardization, and data entry enforcement
- Support and automate commissions, territory management, and data enrichment processes
- Manage incident response with change management, monitoring/alerting automation, and documented processes
- Lead cross-functional GTM systems projects end-to-end from problem scoping through implementation
You are resourceful, independent, and good-natured with strong communication skills and deep attention to detail. You see AI and automation as first-class tools and are comfortable working independently while translating technical capabilities into business outcomes.
REQUIREMENTS:
- 3+ years of business experience with deep operations background in go-to-market functions (Sales, Customer Success, Marketing, Revenue, etc.)
- Deep Salesforce administration experience including configuration, workflow/flow building, data modeling, and reporting; formal admin certification preferred
- Experience building and managing modern GTM systems and integrations (Zendesk, HubSpot, Planhat, Seamless, Gong, Sales Nav, etc.)
- Hands-on experience building with LLMs directly—prompt design, tool/function calling, context and memory design, output evaluation—beyond no-code automation tools; comfort with basic scripting (TypeScript/JavaScript and Python)
- Strong SQL or data analysis skills to investigate data quality issues and build reporting independently; experience with BI/reporting tools (Looker, Snowflake, Tableau, or similar)
- Ability to dig into quantitative and qualitative data to spot process gaps and generate solutions backed by evidence
- Strong project management skills from ideation through execution
- Experience identifying problems, providing creative solutions, and ruthlessly prioritizing based on business impact
- Self-motivated, action-oriented, able to adapt to fast-paced environments while working independently
- Excellent written and verbal communication skills with strong documentation and cross-functional alignment capabilities
- Ability to challenge opinions and assumptions while supporting ultimate decisions
