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Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. Customers include Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. The company is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
The Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. As a Revenue Operations Associate, you will own critical day-to-day processes across GTM functions and serve as a data-driven partner to leadership.
Key responsibilities include:
Operations & Systems: Own important processes across GTM functions including managing account and opportunity ownership, processing deals and renewals, driving reports and dashboard creation, and operationalizing territories.
Data & Analytics: Monitor CRM records and dashboards, own various reporting for GTM leadership, create and manipulate reports to derive data-driven insights, and support strategic decision-making.
Data Quality & Integrity: Own data quality of internal systems by running regular audits and working with the team to drive long-term improvements.
Documentation & Project Management: Create and maintain documentation on internal processes, best practices, and system requirements. Work with senior team members to streamline processes and implement solutions.
You bring 2-4 years of experience in Sales Operations or equivalent role. You have a track record of identifying broken processes before being asked and fixing them. You demonstrate strong ownership and bias for action, enjoying end-to-end ownership of deliverables with ability to get deep into details. You are an excellent communicator both written and verbal, and enjoy cross-functional problem-solving with stakeholders from diverse backgrounds. You are proficient with Microsoft Excel/Google Sheets and Salesforce (required). Experience with GTM tools such as Gong, Clay, or Hubspot is a plus.
Decagon is an in-office company driven by shared commitment to excellence and velocity, with values including Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
