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Lavu is a cloud-based POS and restaurant operations platform that helps profitable high-growth restaurants maximize control, eliminate fees, and increase profitability. The company unifies restaurant operations and finance into one platform, serving fine dining, QSR, bars, cafes, pizzerias, and food trucks across 80+ countries.
As a Restaurant Business Partner, you will own a portfolio of restaurant clients and drive revenue growth through consultative account management. Your primary focus is converting Cash Recovery Plan clients into recurring Marty Command Center subscribers (Marty is Lavu's AI-powered analytics tool that identifies where restaurants are losing money). You will expand within multi-unit groups and bring new restaurants onto the platform.
Key responsibilities include:
- Converting and growing your portfolio by turning one-time Cash Recovery Plan clients into recurring subscribers and expanding to additional locations within multi-unit restaurant groups
- Protecting recurring revenue through proactive retention and renewal management, spotting at-risk accounts early and demonstrating real financial results before renewal
- Leading Cash Recovery Plan reviews with restaurant owners, walking them through Marty's findings and building actionable plans; running regular check-ins in Marty Command Center to track progress and show recovered cash
- Building account strategies for key accounts, mapping decision-makers, and using engagement and results data to inform expansion opportunities
- Managing the client lifecycle from data receipt through Cash Recovery Plan review to conversion, using 30-day follow-ups to demonstrate early results
- Tracking opportunities, lifecycle stages, and forecasts in HubSpot
- Monitoring client engagement with Marty's recommendations and converting low engagement into coaching conversations
- Collaborating with product and data teams to resolve issues, log them in Jira, and bring client feedback to the product roadmap
- Staying current with restaurant economics, industry trends, and emerging AI tools for operators
The role is hybrid: 3 days in office, 2 days in the field visiting clients.
REQUIREMENTS:
- 3+ years in consultative sales, account management, or customer success, ideally selling software or data products
- Proven track record of converting, expanding, and retaining accounts against a number
- Comfort with restaurant financials (food and labor cost, ticket average, menu mix); ability to explain a P&L to an owner in plain language
- Confidence presenting data-driven recommendations to owners and handling pushback
- Curiosity about AI; ability to explain what Marty does, what it doesn't do, and why owners should trust it
- Strong organization and pipeline discipline managing 60–100+ accounts
BONUS:
- Restaurant or hospitality experience (front of house, back of house, or ownership)
- Experience selling analytics or AI products to small businesses
- Familiarity with POS systems such as Toast, Square, Clover, and Lavu
